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Oracle Secure Global Desktop User Guide for Version 4.6

Document Information

Preface

1.  Using Oracle Secure Global Desktop

Logging In

User Names and Passwords

How to Log In to SGD

Potentially Unsafe Connection Message

How To Deal With a Potentially Unsafe Connection Message

The SGD Webtop

Menu Bar

Applications Area

Printing Area

Information Area

User Name

Secure Connection Status

Using Applications

Running Applications

Number of Instances of an Application

What If I Get an Error Message When Starting an Application?

What If a Chooser Page is Displayed When I Start an Application?

Suspending and Resuming Applications

Session Toolbars for Controlling an Application

Resumability Settings for Applications

Do I Lose My Work If I Close My Browser?

Changing the Way an Application is Displayed

Copying Information Between Applications

Running Applications Using a Different User Name and Password

Using a Single-Button Apple Macintosh Mouse

Printing

Managing Your Print Jobs

Printing From UNIX Platform Applications

Printing from UNIX Platform Applications to UNIX, Linux, or Mac OS X Platform Computers

Printing from UNIX Platform Applications to a Windows Computer

Printing From Windows Applications

Printing from Windows Applications to UNIX, Linux, or Mac OS X Platform Computers

Printing from Windows Applications to a Windows Computer

PDF Printing

Using PDF Printing

Printing Troubleshooting

Changing Your Settings

Client Settings

Editing Profiles

Application Groups

How To Create a Group

Using SGD From Your Desktop Start or Launch Menu

How to Add SGD to Your Desktop Start or Launch Menu

Working With the Start or Launch Menu

Logging In

Displaying a Webtop

Running Applications

Printing

Using Application Groups

Using My Desktop

Logging Out

Logging Out of the SGD Webtop

Logging Out Using the Start or Launch Menu

A.  Installing the SGD Client Manually

B.  Advanced Configuration

C.  Profile Settings

Glossary

Using Applications

Use the Applications area of the webtop to start, stop, and manage your applications.

Running Applications

To start an application, you click its link on your webtop, as shown in Webtop Link for Running an Application. In a few moments the application is shown, ready for you to use.

Webtop Link for Running an Application
Webtop Link for Running an Application

When you start an application, you might be asked for a user name and password. This is your user name and password for the application server that runs the application.

You do not have to exit an application before starting another. Just click another link.

SGD Administrators configure how the applications display.


Note - You cannot start a Windows application using a different Windows domain name. Ask an SGD Administrator to do this for you.


If you have difficulties, contact your SGD Administrator.

You can also run your applications using links in the desktop Start or Launch Menu. See Using SGD From Your Desktop Start or Launch Menu for more details.

Number of Instances of an Application

When an application is running, a triangle appears in front of the application’s name on the webtop and a number appears in brackets after it. The session toolbar also appears below the application name. The session toolbar is used to suspend, resume, or end an application. Webtop Link When the Application is Running shows the webtop link when two instances of an application are running.

Webtop Link When the Application is Running
Webtop Link Details When an Application is Running

The number in brackets is the number of separate instances of the application that you have started. SGD Administrators configure how many instances of an application you can start. To find out how many instances of an application you are allowed, point to its link on the webtop. The popup that is displayed states the number of sessions allowed.

See Suspending and Resuming Applications for more details.

What If I Get an Error Message When Starting an Application?

If an error message is shown when you click a link to start an application, try one of the following:

What If a Chooser Page is Displayed When I Start an Application?

When you click the link to start an application, a chooser page might be shown in the Information area.

Depending on how the application is configured, you can use the chooser page to select the application server that runs the application, or to select the application that is started, or both.

Chooser Page, Selecting an Application Server
Chooser Page, Selecting an Application Servers

The chooser page is not displayed automatically for all applications. It must be configured by your SGD Administrator.

Suspending and Resuming Applications

Some applications can be configured to keep running, even when they are not displayed. These are “resumable” applications.

To close an application’s window without ending the application, you suspend the application. To display the window again and start using the application, you resume the application.

As an application is still running even though it is not displayed, you can start writing an urgent report in the office and then log out of SGD at the end of the day. The application is suspended. When you get home, you can log in to SGD again, resume the application and carry on writing the report.

Suspending and resuming applications is done using the session toolbars on the webtop.

Session Toolbars for Controlling an Application

There is a separate session toolbar for each running instance of the application:

Click the triangle to hide and show the session toolbars for the application sessions, as shown in Session Toolbar when Hidden.

Session Toolbar when Hidden
Hidden Session Toolbar

You can manage all your application sessions at once, using the following links at the top of the Applications area:

Links for Managing All Application Sessions
Application Session Management Links
Resumability Settings for Applications

To see if an application is resumable or not, point to its link on your webtop and look at the popup window that is displayed.

The available resumability settings for an application are described in the following table.

Resumability Settings
Description
Not Resumable
This application exits when you log out of SGD. You cannot suspend or resume non-resumable applications.

Note - Non-resumable applications only have a Cancel button in the session toolbar.


Resumable Until Log Out
This application continues running until you log out of SGD. While you are logged in, you can suspend and resume these applications.
Always Resumable
This application continues running even after you have logged out of SGD. When you log in again, click the Resume button to display the running application again.

Note - If you log in to SGD without typing a user name and password, resumable applications are only resumable until you log out.


Do I Lose My Work If I Close My Browser?

No, you do not lose any work if you accidentally close your browser without logging out, or if your browser crashes. You can restart your browser and log in to SGD to display your webtop.

However, if the SGD Client exits unexpectedly, or if you close down the SGD Client, your ability to resume an application depends upon how your SGD Administrator configured the application and how you logged in to SGD.

Changing the Way an Application is Displayed

Your SGD Administrator defines how an application is displayed on your desktop. For example, if the application is displayed full-screen or in a desktop window.

A graphical application that is displayed in a desktop window can be scaled to fit the size of the window. If you resize the window, SGD rescales the application to fit the new window size, without displaying any scroll bars.

You can switch the application between being scaled and not being scaled by pressing the Scroll Lock key.

To see if an application is displayed in a scalable window, point to its link on your webtop and look at the popup that is shown. Alternatively, look in the status bar at the bottom of the window.

Copying Information Between Applications

For Windows applications and X applications, use the normal method for the application you are copying from, and then the usual method for the application you are pasting to. You might not be allowed to copy and paste information from particular applications. This is configured by your SGD Administrator. If you are not allowed to copy and paste between an application, the following message is pasted instead of the information you copied:

Oracle Secure Global Desktop Software: Copied data not available to this application

For character applications, click with the right mouse button, and then click Copy or Paste as appropriate. To select a column of text, hold down the Shift key while selecting the text.

You can copy information between different types of application, for example from an xterm running on an application server to a text editor running on your computer.

You can only copy and paste graphics to or from Windows applications.

Running Applications Using a Different User Name and Password

To force SGD to prompt you for a user name and password when you start an application, hold down the Shift key when you click the application’s link on your webtop.

Forcing SGD to prompt you for a user name and password in this way means that SGD does not use any user name and password that has already been saved for the application server. This is useful if you want to run an application as another user.

If the Save This Password check box is selected, the new user name and password are saved, replacing any previously saved user name and password for you on this application server. This user name and password is used for any other applications you run on this application server.

Holding down the Shift key has no effect in the following cases:

Using a Single-Button Apple Macintosh Mouse

Many Microsoft Windows applications and X applications make use of a middle mouse button or a right mouse button. To use these applications from an Apple Macintosh mouse with one button, click the button while holding down one of the following keys on the keyboard: